Laura R. took a phone call from a customer with a heavy English accent. He asked for (or so she thought) Voltaire's Bastards: Life of Spies. She found a book called Voltaire's Bastards but with a very different subtitle. She wasn't sure if she'd misheard the customer or was looking for the wrong book, so she asked him if he'd mind repeating his request. He said that he wanted "Voltaire's Bastards by John Ralston Saul." Laura R. said, "Oh, I'm so sorry! I thought you said something completely different." He apologized, "That's all right. I'm probably not pronounciating it right."